
How Négociant Winery scaled its wine club without hiring a DTC manager
Négociant turned its wine club into a home for risky allocations, deeper education, and the kind of member trust that extends well beyond a retail transaction.
New Customer
Pickup tastings convert skeptics into subscribers
Key Results
- Two-tiered club (Technique vs. Terroir) lets members choose their own wine education journey
- Risky allocations justified: $45 Alpine Gamay and ultra-limited bottles now have a guaranteed home
- Monthly pickup tastings, converting skeptics into subscribers
- Long-time member trust, culminating in a wedding selection curation
The wine merchant of portland
Nestled in Portland's wine scene, Négociant - French for "wine merchant" - is sommelier Hopper's answer to a simple question: what if a wine shop never had to compromise on curation?
"I don't want to just fill a slot on a shelf because I need to have a Côte du Rhône or something," Hopper explains. "I want to make sure it's the right Côte du Rhône." The shelves reflect this obsession, showcasing highly allocated bottles that won't reappear for 8-9 months, small-production wines from winemakers Hopper follows on Instagram, rare finds from forgotten French regions.
When asked about his tasting philosophy, he explains that not everyone shares the same taste memory - saying a wine tastes like "Bosc pear" means nothing if you've never had one. Instead, Hopper has learned to describe wine in more abstract, personal ways like colors and shapes that invite people to connect through their own experiences.
Every sense is just a memory of something, Hopper believes. Wine should evoke feelings, not intimidate.
When nerdiness outpaces shelf space
Hopper faced a wine merchant's paradox: the most interesting bottles don't always move fast enough off a retail shelf to justify the inventory risk. Limited allocations - 2-3 cases of off-the-beaten-path wines, natural bottles from emerging producers, $45 finds that challenge the palate - require customer education to sell. But there's rarely time for deep education during casual browsing.
"It's not every day when people are shopping for wine on the shelves [that] they want to hear your entire thing about the thing," Hopper admits.
Hopper needed a creative canvas - a way to take risks on exceptional wines, share encyclopedic knowledge, and deepen relationships with customers who wanted more than just a transaction.
Obsession becomes currency
Négociant partnered with Table22 to launch a wine club that operates as Hopper's creative laboratory. Two distinct tracks, Technique Driven and Terroir Driven, each deliver two bottles monthly, focusing on winemaking methods and sense of place respectively.
The structure is just scaffolding. The real magic happens in how the club unlocked three critical capabilities.
Justifying the Unjustifiable
The club became Hopper's outlet for risk-taking. Those limited allocations that arrive in tiny quantities, like two or three cases for the entire state of Oregon, now have a guaranteed home.
"It allows me to kind of use all this nerdiness... it just gives me an opportunity to... purchase something that I normally maybe wouldn't be able to justify... putting on the shelf at a certain price point... [I'm] able to get stuff that is very exclusive. Say a couple cases come to the state of Oregon and I'm able to jump on them."
- Hopper, Sommelier & Wine Buyer, Négociant
Whether it's a $45 Alpine Gamay or a two-case allocation from a volcanic region in central France, the club provides homes for wines that deserve attention but might languish on shelves. Hopper can translate why these wines are interesting, knowing members will open them and engage meaningfully.
A Vehicle for Expertise
Each month, Hopper writes tasting notes focused on storytelling, where the wine comes from, how the fruit is treated, what happens in the cellar, rather than traditional descriptors. It opens people up to finding more meaning behind opening a bottle.
Table22 handles the logistics that would normally consume Hopper's time, leaving him free to focus on curation.
Building Trust Through Consistency
Monthly pickup days have become community gatherings where all four wines across both club branches get opened for members to taste. Hopper actively encourages exploration, even pushing members to try wines they think they won't like.
Member trust becomes a wedding registry
The ultimate validation came from the club's longest-standing members-subscribers since day one. When planning their wedding, they emailed Hopper with their price point and bottle count. Hopper suggested five to six local wines. The couple tried them all, chose their favorites, and Hopper wrote abbreviated versions of his signature tasting notes for each bottle.
On pickup day, Hopper helped pack the wines into their car. "All right, see you after the honeymoon," they said.
Weeks later, the husband returned with a gift: a bottle of his homemade raspberry wine. Members regularly share stories of opening bottles with friends, which Hopper says is the most gratifying outcome he could ask for.
The wine club doesn't just deliver bottles. It builds relationships deep enough that members trust Hopper with life's milestone moments.
The Flywheel Effect
Club members who enter through their Table22 subscription start trusting Négociant more broadly - picking up cheese and provisions to go with their bottles, returning for Wine Wednesday with their discounted tastings, and developing relationships with Hopper deep enough that he'll text them about limited bottles that just arrived. It's the best front door to deeper engagement.
The road ahead: less risk, more community
Hopper continues hunting for the next great allocation-checking emails at 11:30 PM when word arrives about new releases, securing limited cases of wines that most shops won't risk. The wine club gives Hopper permission to follow instinct rather than play it safe.
The formula is working: grab de-risked allocations of exceptional wines, translate their stories, build trust gradually, watch members become ambassadors. For Négociant, the wine expands beyond a revenue stream. It's a creative canvas for sharing obsession, building community, and proving that nerdiness, when delivered with heart, is exactly what people want.
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